Complaints & Feedback Policy

We run corrective action on ourselves the way we implement it for clients. Any client, partner or site visitor may raise a complaint — about our services, our conduct, our published content or our independence — to info@iso-certification.ph (subject: “Complaint”) or +63 977 815 1204.

How it runs: acknowledgement of receipt; investigation by someone independent of the matter where practicable; a written response with our findings; and where we were at fault, correction plus root-cause action with a comprehensive corrective action so it doesn’t recur — the same deviation management/non-conformity discipline our profession teaches. Complaints about published content are additionally handled under the Editorial & Verification Policy‘s correction rules. Raising a complaint in good faith never disadvantages a client relationship.

Effective 07 July 2026 · Reviewed annually.

Last updated: July 2026 · Sterling International Consulting — Metro Manila · Cebu · Davao.